ENVÍO GRATUITO A PARTIR DE 60€
LEGAL NOTICE
PURPOSE
The purpose of this document is to regulate the General Terms and Conditions to which commercial transactions carried out between MANUKA WORLD S.L. and the purchaser (hereinafter, THE CLIENT) of the products and/or services offered through the website https://www.themanukastore.com/ are subject.
These General Terms and Conditions reflect the relationship between the parties involved (MANUKA WORLD S.L. and THE CLIENT) and may sometimes be supplemented by Specific Terms and Conditions that, where applicable, apply to certain products and/or services, and which will prevail in the event of a conflict.
The acquisition of any of the products and/or services offered on (indicate domain) implies the absolute and unreserved acceptance of these General Terms and Conditions, which may be modified without prior notice. The modifications will be published in this same medium for the knowledge of the Users, coming into force on that date.
IDENTITY OF THE CONTRACTING PARTY
The party responsible for the service provided through this website is MANUKA WORLD S.L., with C.I.F. / N.I.F. B66443284 and address at C/ MOLL DE BARCELONA, SN, WTC - EDIF. SUR - 2ª PLTA., 08039 - BARCELONA, telephone 931827425 and e-mail info@manukaworld.es
DESCRIPTION OF THE CONTRACT / ORDER
The commercial and contractual information offered on https://www.themanukastore.com/ is provided in Spanish. The formalization of the contract and communication with the Clients will also be carried out in this language.
The products and/or services offered on the website comply with the provisions of Spanish legislation and consist of the SALE OF PRODUCTS MADE WITH MANUKA HONEY.
The product and/or service contracted by THE CUSTOMER is the one that appears in his electronic or paper order, or the one that appears on the corresponding invoice.
THE CUSTOMER makes a binding offer to MANUKA WORLD S.L. at the end of the order, after having provided us with the necessary data. The purchase-sale contract concludes at the time of shipment of the product, of contracting the service. However, if the requested item is not available, MANUKA WORLD S.L. reserves the right to delivery and, where appropriate, will inform THE CUSTOMER and refund the payment received immediately.
The minimum age to place orders in the MANUKA WORLD S.L. store is 18 years old.
It is presumed that MANUKA WORLD S.L. offers commercial information in a truthful and accurate manner. This information, on occasion, could contain a typographical error. In this case, which is at all times beyond the control of MANUKA WORLD S.L., it will be corrected as soon as it is detected. If the error was a determining factor for THE CUSTOMER to acquire the product and/or service, the purchase may be cancelled at no cost.
MANUKA WORLD S.L. reserves the right to modify the characteristics of the commercial offers presented on this website at any time.
PRICE AND PAYMENT METHOD
In general, the prices of the products or services displayed on the website include the applicable taxes. The shipping costs, if applicable, are not included, unless the amount of the order exceeds 60 euros, in which case shipping will be free.
The price that THE CUSTOMER must pay for the product or service and the payment method will be those indicated both in the MANUKA WORLD S.L. store and in the order.
The accepted payment methods are the following:
Bank card / Payment gateway
The establishment of a discount, offer or benefit granted graciously by MANUKA WORLD S.L. to THE CUSTOMER, even if it is recurrent over time, will not imply its consolidation or the indefinite right of the latter to enjoy it, nor will it mean a tacit or express waiver by MANUKA WORLD S.L. to charge the full price on successive occasions.
The prices of the products or services may vary at any time. In this case, the price to be applied will be the one in force on the date of the order. In any case, the final cost will be communicated to the CUSTOMER in the electronic purchase process before the latter formalizes its acceptance.
In the case of contracting special or personalized products or services, the price of which is not contemplated on the website, a specific budget will be drawn up, which must be approved by THE CUSTOMER, prior to contracting. The acceptance of said budget may imply the acceptance of particular conditions, warnings or instructions of a specific, substitute or complementary nature to that of these general conditions.
CONDITIONS
MANUKA WORLD S.L. will send your order to the CUSTOMER, to his/her home address or another address chosen by him/her, using the specialized and solvent suppliers that he/she determines.
The delivery date at the CUSTOMER's home address will depend on the shipping area and the availability
ity in stock of the chosen product.
However, in any case it is the CUSTOMER'S obligation to check the details of the order, especially the shipping address, costs and delivery times, before formalizing said order. MANUKA WORLD S.L. is not responsible for delays, delays or impossibility of delivery attributable to errors in the CUSTOMER'S data. Likewise, when errors in the CUSTOMER'S data generate transport costs, they will be assumed by THE CUSTOMER. Errors not attributable to THE CUSTOMER will not entail any cost.
WARRANTIES
Warranty periods for products purchased by consumers and users.
The following warranty periods are reported:
In the case of new products purchased, the warranty period is three years from the time of delivery of the purchased good.
In the case of second-hand products purchased, the warranty period will be one year from delivery.
During the periods indicated, all defects covered by the guarantee will be fixed free of charge. The guarantee is void for any damage due to improper handling and use of the purchased item.
Non-conforming products purchased by consumers and users.
If defects or any other lack of conformity with the purchase become apparent during the first 2 years from delivery of the product, the defect is presumed to be original. In second-hand products, the defect is presumed to be original if it becomes apparent during the first year from delivery. These presumptions will not have effect in cases where it is incompatible with the nature of the product, for example, in the case of perishable products that do not have a long shelf life.
In these cases, THE CUSTOMER may, by means of a simple declaration, demand the correction of said lack of conformity (through repair or replacement), a reduction in price or termination of the contract.
Repair or replacement.
THE CUSTOMER may choose between demanding the repair or replacement of the product, unless one of these two options is impossible or, compared to the other corrective measure, entails disproportionate costs for the entrepreneur.
The corrective measures of repair or replacement will be subject to the following rules:
They will be free of charge for THE CUSTOMER. Such free of charge will include the necessary expenses incurred to bring the goods into conformity, especially the costs of shipping, transport, labour or materials.
They must be carried out within a reasonable period of time from the moment in which MANUKA WORLD S.L. has been informed of the lack of conformity.
They must be carried out without major inconvenience for THE CUSTOMER.
In accordance with the above rules, when the repair or replacement of the goods is required, THE CUSTOMER will make it available to MANUKA WORLD S.L., which, where appropriate, will recover the replaced goods at its expense in the way that causes the least inconvenience for THE CUSTOMER. Likewise, when a repair requires the removal of goods that have been installed, or when goods of this type are replaced, the obligation to repair or replace them will include the removal of non-conforming goods and the installation of the replaced or repaired goods, or the assumption of the costs of said removal and installation by MANUKA WORLD S.L.
Finally, it is expressly stated that, in the event of opting for replacement, THE CUSTOMER will not be responsible for any payment for the normal use of the replaced goods during the period prior to their replacement.
Price reduction or termination.
The consumer or user may demand a proportionate reduction in the price or the termination of the contract, in any of the following cases:
When the repair or replacement is impossible or disproportionate.
When MANUKA WORLD S.L. has not carried out the repair or replacement of the goods, or when it has not done so within a reasonable period of time, provided that THE CUSTOMER has requested the reduction in price or the termination of the contract. This will also apply when the CUSTOMER has not removed the replaced goods at his own expense or has not taken charge of the removal and installation or their costs in the cases indicated in the previous section, again, provided that THE CUSTOMER has requested a price reduction or termination of the contract.
When MANUKA WORLD S.L. has not carried out the repair or replacement in compliance with the rules indicated in the previous section.
When any lack of conformity appears after MANUKA WORLD S.L.'s attempt to bring the goods or digital content or services into conformity.
When the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract.
When MANUKA WORLD S.L. has declared, or this is clearly evident from the circumstances, that it will not bring the goods or digital content or services into conformity.
ity in stock of the chosen product.
However, in any case it is the CUSTOMER'S obligation to check the details of the order, especially the shipping address, costs and delivery times, before formalizing said order. MANUKA WORLD S.L. is not responsible for delays, delays or impossibility of delivery attributable to errors in the CUSTOMER'S data. Likewise, when errors in the CUSTOMER'S data generate transport costs, they will be assumed by THE CUSTOMER. Errors not attributable to THE CUSTOMER will not entail any cost.
WARRANTIES
Warranty periods for products purchased by consumers and users.
The following warranty periods are reported:
In the case of new products purchased, the warranty period is three years from the time of delivery of the purchased good.
In the case of second-hand products purchased, the warranty period will be one year from delivery.
During the periods indicated, all defects covered by the guarantee will be fixed free of charge. The guarantee is void for any damage due to improper handling and use of the purchased item.
Non-conforming products purchased by consumers and users.
If defects or any other lack of conformity with the purchase become apparent during the first 2 years from delivery of the product, the defect is presumed to be original. In second-hand products, the defect is presumed to be original if it becomes apparent during the first year from delivery. These presumptions will not have effect in cases where it is incompatible with the nature of the product, for example, in the case of perishable products that do not have a long shelf life.
In these cases, THE CUSTOMER may, by means of a simple declaration, demand the correction of said lack of conformity (through repair or replacement), a reduction in price or termination of the contract.
Repair or replacement.
THE CUSTOMER may choose between demanding the repair or replacement of the product, unless one of these two options is impossible or, compared to the other corrective measure, entails disproportionate costs for the entrepreneur.
The corrective measures of repair or replacement will be subject to the following rules:
They will be free of charge for THE CUSTOMER. Such free of charge will include the necessary expenses incurred to bring the goods into conformity, especially the costs of shipping, transport, labour or materials.
They must be carried out within a reasonable period of time from the moment in which MANUKA WORLD S.L. has been informed of the lack of conformity.
They must be carried out without major inconvenience for THE CUSTOMER.
In accordance with the above rules, when the repair or replacement of the goods is required, THE CUSTOMER will make it available to MANUKA WORLD S.L., which, where appropriate, will recover the replaced goods at its expense in the way that causes the least inconvenience for THE CUSTOMER. Likewise, when a repair requires the removal of goods that have been installed, or when goods of this type are replaced, the obligation to repair or replace them will include the removal of non-conforming goods and the installation of the replaced or repaired goods, or the assumption of the costs of said removal and installation by MANUKA WORLD S.L.
Finally, it is expressly stated that, in the event of opting for replacement, THE CUSTOMER will not be responsible for any payment for the normal use of the replaced goods during the period prior to their replacement.
Price reduction or termination.
The consumer or user may demand a proportionate reduction in the price or the termination of the contract, in any of the following cases:
When the repair or replacement is impossible or disproportionate.
When MANUKA WORLD S.L. has not carried out the repair or replacement of the goods, or when it has not done so within a reasonable period of time, provided that THE CUSTOMER has requested the reduction in price or the termination of the contract. This will also apply when the CUSTOMER has not removed the replaced goods at his own expense or has not taken charge of the removal and installation or their costs in the cases indicated in the previous section, again, provided that THE CUSTOMER has requested a price reduction or termination of the contract.
When MANUKA WORLD S.L. has not carried out the repair or replacement in compliance with the rules indicated in the previous section.
When any lack of conformity appears after MANUKA WORLD S.L.'s attempt to bring the goods or digital content or services into conformity.
When the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract.
When MANUKA WORLD S.L. has declared, or this is clearly evident from the circumstances, that it will not bring the goods or digital content or services into conformity.
ity in stock of the chosen product.
However, in any case it is the CUSTOMER'S obligation to check the details of the order, especially the shipping address, costs and delivery times, before formalizing said order. MANUKA WORLD S.L. is not responsible for delays, delays or impossibility of delivery attributable to errors in the CUSTOMER'S data. Likewise, when errors in the CUSTOMER'S data generate transport costs, they will be assumed by THE CUSTOMER. Errors not attributable to THE CUSTOMER will not entail any cost.
WARRANTIES
Warranty periods for products purchased by consumers and users.
The following warranty periods are reported:
In the case of new products purchased, the warranty period is three years from the time of delivery of the purchased good.
In the case of second-hand products purchased, the warranty period will be one year from delivery.
During the periods indicated, all defects covered by the guarantee will be fixed free of charge. The guarantee is void for any damage due to improper handling and use of the purchased item.
Non-conforming products purchased by consumers and users.
If defects or any other lack of conformity with the purchase become apparent during the first 2 years from delivery of the product, the defect is presumed to be original. In second-hand products, the defect is presumed to be original if it becomes apparent during the first year from delivery. These presumptions will not have effect in cases where it is incompatible with the nature of the product, for example, in the case of perishable products that do not have a long shelf life.
In these cases, THE CUSTOMER may, by means of a simple declaration, demand the correction of said lack of conformity (through repair or replacement), a reduction in price or termination of the contract.
Repair or replacement.
THE CUSTOMER may choose between demanding the repair or replacement of the product, unless one of these two options is impossible or, compared to the other corrective measure, entails disproportionate costs for the entrepreneur.
The corrective measures of repair or replacement will be subject to the following rules:
They will be free of charge for THE CUSTOMER. Such free of charge will include the necessary expenses incurred to bring the goods into conformity, especially the costs of shipping, transport, labour or materials.
They must be carried out within a reasonable period of time from the moment in which MANUKA WORLD S.L. has been informed of the lack of conformity.
They must be carried out without major inconvenience for THE CUSTOMER.
In accordance with the above rules, when the repair or replacement of the goods is required, THE CUSTOMER will make it available to MANUKA WORLD S.L., which, where appropriate, will recover the replaced goods at its expense in the way that causes the least inconvenience for THE CUSTOMER. Likewise, when a repair requires the removal of goods that have been installed, or when goods of this type are replaced, the obligation to repair or replace them will include the removal of non-conforming goods and the installation of the replaced or repaired goods, or the assumption of the costs of said removal and installation by MANUKA WORLD S.L.
Finally, it is expressly stated that, in the event of opting for replacement, THE CUSTOMER will not be responsible for any payment for the normal use of the replaced goods during the period prior to their replacement.
Price reduction or termination.
The consumer or user may demand a proportionate reduction in the price or the termination of the contract, in any of the following cases:
When the repair or replacement is impossible or disproportionate.
When MANUKA WORLD S.L. has not carried out the repair or replacement of the goods, or when it has not done so within a reasonable period of time, provided that THE CUSTOMER has requested the reduction in price or the termination of the contract. This will also apply when the CUSTOMER has not removed the replaced goods at his own expense or has not taken charge of the removal and installation or their costs in the cases indicated in the previous section, again, provided that THE CUSTOMER has requested a price reduction or termination of the contract.
When MANUKA WORLD S.L. has not carried out the repair or replacement in compliance with the rules indicated in the previous section.
When any lack of conformity appears after MANUKA WORLD S.L.'s attempt to bring the goods or digital content or services into conformity.
When the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract.
When MANUKA WORLD S.L. has declared, or this is clearly evident from the circumstances, that it will not bring the goods or digital content or services into conformity.
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